Support
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Send us an email
support@cookie-ai.app
Response Time
We typically reply within 1–2 business days.
Frequently Asked Questions
How do I save a recipe from a URL?↓
Open the Cookie app, tap the "+" button, and paste the URL of any recipe from Instagram, TikTok, YouTube, or any website. Our AI will automatically extract the ingredients, steps, and all details in seconds.
What sources does Cookie support for recipe import?↓
Cookie works with virtually any recipe URL — food websites, blogs, YouTube videos, Instagram posts, and TikTok videos. If a page contains recipe content, our AI will attempt to extract it.
How does the AI extraction work?↓
Cookie uses advanced AI (powered by OpenRouter) to analyze the content of the URL you share. It extracts the recipe name, ingredients, step-by-step instructions, cooking times, and serving size automatically. AI can occasionally make mistakes — we always recommend verifying important details.
What does making a recipe "public" do?↓
When you make a recipe public, it becomes visible on our website (cookie-ai.app) under your chosen author alias. Your personal information, email address, and full name are never shown publicly. You can make any recipe private again at any time through the App.
What is included in the Premium plan?↓
Cookie Premium includes: unlimited AI recipe extractions, nutritional information for all your recipes, and full access to the weekly meal planning and shopping list features.
How do I subscribe to Premium?↓
Open the Cookie app and navigate to Settings → Premium. You can subscribe via the App Store (iPhone) or Google Play (Android). The subscription is billed monthly or annually, as selected.
How do I cancel my Premium subscription?↓
You can cancel at any time through your device's subscription settings:
- iPhone: Settings → Your Name → Subscriptions
- Android: Google Play → Profile → Payments & subscriptions
Your Premium access continues until the end of the current billing period.
How do I request a refund?↓
Refunds are handled by Apple or Google according to their respective policies. Cookie App does not process refunds directly.
Is my personal data secure?↓
Yes. We use industry-standard encryption and never sell your personal data to third parties. Your data is processed in accordance with our Privacy Policy, GDPR (for EU users), and KVKK (for Turkish users).
How do I delete my account and data?↓
You can request deletion of your account and all associated personal data by emailing support@cookie-ai.app. We will process your request within 30 days. For more information about your data rights, see our Privacy Policy.
Still have a question? We are happy to help.
support@cookie-ai.app